Refund Policy

At formatcontent, we are committed to handling all refund requests with integrity, transparency, and care. Your satisfaction is our priority, and we want every customer to feel confident when choosing our services.

1. Eligibility for Refunds

You may request a refund within 30 days of receiving your order if you are dissatisfied with the service or if the service does not function as described or has quality issues that cannot be resolved through our revision process.

Before requesting a refund, we encourage you to use the revision rounds included in your plan. Our team is committed to working with you until the formatting meets your expectations.

2. How to Request a Refund

To request a refund, please contact our support team with your order number and a description of the issue. We will review your request and respond within 5 business days.

• Email us at support@formatcontent.com
• Include your order number (e.g., CF-XXXXXXX)
• Describe the reason for your refund request

3. Refund Processing

Approved refunds are issued to your original payment method within 30 days of approval. Please note that your bank or credit card company may take additional time to process the refund on their end.

In situations where a direct refund cannot be processed, we may offer account credits or service extensions as an alternative resolution. We will always discuss options with you before proceeding.

4. Exceptions and Discretion

We reserve the right to deny refund requests that fall outside these terms or where misuse of our services is suspected. However, our support team may grant exceptions in special circumstances, aligned with our commitment to fairness and customer trust.

The following situations are generally not eligible for refunds:

• Requests made more than 30 days after delivery.
• Services that were completed as described and approved by the customer.
• Cases where the customer failed to provide necessary files or information despite our requests.

5. Partial Refunds

In some cases, we may offer a partial refund if a portion of the service was completed satisfactorily. The amount will be determined based on the scope of work completed and the nature of the issue.

6. Contact Information

For any questions about our refund policy or to submit a refund request, please contact us: